Shipping policy

Thank you for shopping with SecureHome24.

We strive to deliver your order safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated delivery times:

Delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or peak seasons.

Shipping costs are calculated during checkout.

From time to time, SecureHome24 may offer free shipping promotions on qualifying orders.

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after shipment.

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, additional shipping charges may apply if the package must be reshipped.

If your package appears delayed, please contact us before filing a claim. We will work with the shipping carrier to help locate your shipment.

SecureHome24 is not responsible for delays caused by customs, weather events, or shipping carriers.

If your package arrives damaged, please contact us within 48 hours of delivery.

Please include:

This allows us to investigate and provide an appropriate resolution.

Customers are responsible for any customs duties, taxes, or import fees required by their country unless otherwise stated during checkout.